Warranty

Timber Hawk stands behind an unconditional lifetime warranty. That means if you have a problem with your pack — for ANY REASON — simply return it to one of the following addresses and give us about ten days to get a new one out to you.

No return authorization or warranty registration required for consumer returns, but please include a note with  your name, address, phone number, email address if available and a description of the defect to the Valley address.

Please wait ten business days before following up on returned product. Inquiries should be sent to Linda: lavina@torgusa.com

This address is for consumer returns, only:

The Outdoor Recreation Group

Attn: Timber Hawk Warranty

1919 Vineburn Ave.

Los Angeles, CA 90032

 

Dealers 

All store returns must have an RA number. Contact Julia Liv returns@torgusa.com

phone: 1.800.438.3353 x9032

fax: 323.272.2208

Shipping Address:

The Outdoor Recreation Group
Attn: Timber Hawk Warranty
4361 Valley Blvd.
Los Angeles, CA 90032